Orlando, Florida

Brien Grosinsky.

Senior Technical Support Engineer

Enterprise support.
Practical tools. Reliable follow-through.

I resolve complex SaaS, WebRTC, and API integration issues—and build automation, diagnostics, and AI-assisted testing tools.

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3,300+ enterprise cases resolved4.8/5 customer satisfaction

A little about me

I’m a technical support engineer who likes getting to the bottom of things. At ScreenMeet, I help enterprise teams make remote support work across Salesforce, ServiceNow, and Tanium.

I also build the tools behind the support: workflow automation, customer diagnostics, and AI-assisted release testing. Good support solves today’s problem and makes tomorrow’s easier.

More about my experience

Projects

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AI-driven release verification. Customer diagnostics. Support automation. Tools built around the work, from the ground up.

ChartaFlow documentation platform AI-driven release verification ScreenMeet Diagnostics Collector

From the blog

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How I structure AI agents around ownership, testing, and review

A practical look at the workflow behind ChartaFlow.

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Let’s solve something.

Have a complex platform, a support challenge,
or a workflow that could work better?

brienmg@gmail.com